Support

Something not working, or a question about your account or your data? Email us and a real person will read it.

Delete your account

You can delete your account inside the app at any time:

1. Open the Profile tab.
2. Tap the gear at the top right to open Settings.
3. Tap Delete account and confirm.

This permanently deletes your profile, the steps caspyr has synced, your photo, your matches, and your chats, and it can’t be undone. The Privacy Policy explains the few records we keep for a while afterward, such as reports about safety. If you can’t get into the app, email support@caspyr.app and we’ll help.

Stop sharing your steps

caspyr reads your step count from Apple Health only with your permission. To stop it, turn off Steps for caspyr in the Health app: tap Summary, then your picture or initials, then Apps, then caspyr. caspyr gets no new steps after that. Deleting your account also deletes the steps it already has.

Report or block a player

If someone is bothering you or breaking the rules, you can report or block them inside the app:

• Your rival: on Home, tap your rival’s picture to open their profile, then tap Report or Block.
• A friend: in the Friends tab, tap them to open your chat, then tap the “…” at the top and choose Report or Block. Their page, which opens from their name at the top of the chat, has Report and Block too.
• A message: in a chat, press and hold the message, then tap Report.
• A friend request: tap the “…” next to the request.

A blocked player is never paired with you again, and they aren’t told. Every report is reviewed by a person. If someone is in danger, call 911 first.

Privacy and data requests

To ask what data we hold about you, to get a copy, or to have it corrected or deleted, email support@caspyr.app. The Privacy Policy and the Consumer Health Data Privacy Policy explain what caspyr collects and your rights.

Everything else

For general questions, partnerships, and press, write to hello@caspyr.app.

caspyr is made by caspyr LLC.